At MQL5, we understand that circumstances can change, and you may need to cancel a service or product. Our goal is to make the cancellation process as smooth and fair as possible. Here is our cancellation policy :
Cancellation Request Procedure:
If you wish to cancel a service or product purchased from MQL5, please contact our customer support team within [X] days of the purchase date. Your cancellation request will be addressed promptly.
Refund Criteria:
Refund eligibility for cancellations depends on the terms associated with the specific service or product. Some items may be non-refundable, while others may qualify for partial refunds. Please refer to the individual service or product details for exact refund guidelines.
Cancellation Charges:
Some services or products may incur cancellation fees. These fees, if applicable, will be clearly stated in the terms and conditions related to the respective service or product.
Cancellation Process:
To initiate a cancellation, contact our customer support team via [contact email/phone number]. Provide relevant order details and the reason for cancellation, and we will guide you through the process.
Effects of Cancellation:
Upon cancellation, access to the service or product will be terminated. Please ensure you save any necessary data before initiating cancellation, as data retrieval will not be possible afterward.
Policy Updates:
MQL5 reserves the right to revise or update this cancellation policy as needed. Any changes will be communicated via our website, and the revised policy will apply to cancellations made after the effective date of the update.
Your trust in MQL5 is greatly appreciated, and we are committed to maintaining transparent and fair policies. If you have any questions or need clarification regarding our cancellation policy, please feel free to contact us.